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Home Energy Assistance Program


* Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components
  • Regular benefit: assists low income individuals with the cost of heating their home.  Regular HEAP applications: Open November 12, 2019.
  • Emergency benefit: assists low income individuals who are facing a heat or heat related energy emergency.  Open January 2, 2020.
  • Heating equipment repair or replacement: assists low income homeowners repair/replace their furnace.  Heating Equipment Repair or Replacement applications: Open November 4, 2019.
  • Heating Equipment Tune-Up: provides equipment inspections and cleanings prior to the start of the heating season.  Heating Equipment Tune-Up Component Applications: Open November 4, 2019.
  • Cooling Assistance: provides cooling assistance service to HEAP eligible households that include an individual with a documented medical condition that is exacerbated by heat. Cooling Assistance Applications: Open May 1, 2020. 

Eligibility: Must meet income guidelines.

Application Process: By appointment, walk-in or apply online.

Required Documentation: Proof of expenses, address and income.

Fees: No fee for service.

Oneida County.

Oneida County Department of Social Services

Oneida County Department of Social Services provides financial and social services to eligible residents of Oneida County in accordance with federal, state and county laws.

800 Park Avenue
Utica NY 13501

Website: www.ocgov.net/socialservices

Hours: M-F 8:30AM-4:30PM


315-798-5559 (Utica Office)
315-356-2840 (Rome Office)

800 Park Avenue
Utica NY 13501


Theresa Tong
Director of Income Maintenance


Interpreter services available.

This program is offered at these sites: