Contact Community Services Jump to Content
  Translation using Google  



Conversations around offering the vital service of 211 to Oneida, Herkimer, and Madison County began around 2005. Many community assessments had pointed to the need for a centralized information and referral system. In 2013, United Way of the Mohawk Valley’s staff, board and a local committee (known as 211 Mid-York Committee), rallied around making 211 a reality.

After a year of research, United Way MV was awarded the designation of bringing 211 to Madison, Oneida, and Herkimer Counties in September 2014. This designation came after more than a year of extensive research by United Way staff and committee members, including finding the best fit for the contracted call center to be 211 Mid-York’s hub.

With the vision of a first-rate, accredited information and referral service in mind, 211 Mid-York turned on the phone on January 1, 2015. With this launch 211 Mid-York joined other 211 services throughout NYS that provide state-wide service to NYS residents. In addition to 100% of NYS having 211, 92.6% of the United States also has this important service.

Now, in addition to being able to dial 211 by phone, residents can access the community’s most extensive listing of available resources and services online or by texting "HELP" to 898-211.


  • Who can use 211?
    Everyone. 211 MID-YORK is for everyday needs and critical information during and after a local or national crisis, disaster or tragedy.
  • Where is 211 available?
    211 Mid-York covers Madison, Oneida and Herkimer counties via landline or cell phone. 211 is available throughout New York State and the United States.
  • How do I access 211?
    Simply dial 211 or 1-844-342-5211 or search for the resources you need using our Selected Search Topics or by Keyword Search.

What Organizations Are Listed in 211?

To maintain certification with the Alliance for Information and Referral Systems, the national organization that accredits information and referral programs, 211 Mid-York follows an Inclusion and Exclusion Criteria (PDF). This criteria outlines what characteristics qualify an organization to be listed with 211.

211 Promotional Toolkit

  • Find videos, printable flyers, social media, FAQs, business card request forms and more in our 211 Promo Toolkit.

Funding and Support Partners


Consider making a tax-deductible donation to support 211 Mid-York today! 211 Mid-York’s services are free to our community, its residents, and the organizations listed our database. 211 Mid-York is funded by NYS government agency grants and donations to the United Way of the Mohawk Valley. Local donations play a critical role in fully funding 211 Mid-York and keeping this vital service available to Oneida, Herkimer, and Madison County residents.

Grant Resources

State and National Maps of 211

Find another 211

211 Mid-York, Get Connect, Get Answers Madison Oneida Herkimer Questions about 211?

Questions about your organization’s listing?
Contact Community Services: Advocate. Counsel. Teach.

Powered by Contact Community Services which staffs 211 Mid-York's contact center and resource department.

Copyright © 2019-2023 Midyork 211
Mobile Site