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Taxpayer Assistance Center


* Provides personal tax help when you believe your tax issue can only be handled face-to-face. This office assists with:
  • Account inquiries (help with letters, notices and levies on your wages or bank account)
  • Adjustments (changes to tax account information or payments)
  • Alien clearances (Sailing Permits)
  • Assistance with Affordable Care Act tax provision questions for individuals
  • Basic tax law assistance January 1 - April 18 (answers related to your individual Federal Tax Return) (Topics)
  • Form 911, Request for Taxpayer Advocate Service Assistance
  • Form 2290, Heavy Highway Vehicle Use Tax Return (submission of tax return if unable to e-file)
  • Payment arrangements
  • Payments (check or money order only)
  • Procedural inquiries
  • Solutions to tax issues
  • Tax forms (All forms, instructions & publications are readily available online on IRS.gov. Availability is very limited in IRS offices)

Eligibility: Filing deadline: 4/15 of each year. Extensions available.

Application Process: Call the appointment line to schedule an appointment.

Required Documentation: Call for information.

Fees: No fees for service. Interest charged for late payments.

Herkimer, Madison, and Oneida Counties.

United States Internal Revenue Service

The United States Internal Revenue Service Federal agency is responsible for the collection of all taxes.

10 Broad Street
Utica NY 13501

Website: www.irs.gov

Hours: M-F 8:30AM-4:30PM Closed for lunch M-F 12:00PM-1:00PM
Assistance Line: M-F 7:00AM-7:00PM


Toll Free:
844-545-5640 (Appointment Line)
Toll Free:
800-908-9946 (Automated Transcript Request Service)

Website: www.irs.gov

10 Broad Street
Utica NY 13501


Multilingual assistance (over 150 languages translated)

This program is offered at this site:

United States Internal Revenue Service

Main Address:

10 Broad Street

Utica NY 13501

315-793-1952 (Voice message with information only - no messages accepted)
Toll Free:
800-829-1040 (Assistance Line English/Spanish)

211 Mid-York, Get Connect, Get Answers Madison Oneida Herkimer Powered by United Way of the Mohawk Valley

Questions about 211?
Email 211midyork@unitedwaymv.org

Questions about your organization’s listing?
Email 211midyork@ABVI-Goodwill.com
Goodwill of the Finger Lakes and United Way

Goodwill of the Finger Lakes, Inc. staffs 211 Mid-York’s contact center and resource department.

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