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Home Energy Assistance Program (HEAP)


Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $675. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than ¼ tank oil, kerosene, or propane, or less than ten days’ supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

Seniors ages 60 and older can contact HEAP through the Department of Aging at 315-798-5456 to request a mail-in application.

Eligibility: Oneida County residents depending on income, age of household members, energy costs and shelter situations; call for information

Application Process: Call, walk-in, or go online for information and to apply

Required Documentation: Proof of identity for all household members, social security number for all household members, proof of residence, fuel and/or utility bill (if paying for heat) or proof that rent includes heat, proof of income for all household members

Fees: None

Oneida County

Oneida County Department of Social Services

Provide various programs and services to Oneida County residents, including Adult Services, Child Support Enforcement, Public Health Insurance, SNAP, and Temporary Assistance.

800 Park Avenue
Utica NY 13501

Website: . . . l-services

Hours: Monday - Friday, 8:30 AM - 4:30 PM

Disabled: Fully Accessible


Utica Office:
Rome Office:

Website: . . . l-services

800 Park Avenue
Utica NY 13501


Monday - Friday, 8:30 AM - 4:30 PM

Disabilities Access

Fully Accessible

This program is offered at these sites:

Oneida County DSS in Rome

Main Address:

300 West Dominick Street

Rome NY 13440


Oneida County DSS in Utica

Main Address:

800 Park Avenue

Utica NY 13501


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