National Grid National Grid Consumer Advocacy
(Program)
Provides advocacy for low and moderate income, elderly, and/or disabled customers who are having difficulty paying their bill. Advocates provide access to National Grid programs and services.
Advocates
Anne O'Connell - Otsego, Rensselaer, Schenectady, and Schoharie counties
Aurora Navarro - Jefferson, Lewis, Oswego, and St. Lawrence counties
Kari Kelly -Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga, Warren, and Washington counties
Kristie Alcindor - Albany and Columbia counties
Martani DeRooy - Herkimer and Oneida counties
Victoria Homer -Chenango, Cortland, Madison, and Onondaga counties
Greene Countyis covered by Central Hudson Gas and Electric.
Eligibility: Individuals who are low and moderate income, elderly, have special needs, and/or disabled
Application Process: Call National Grid customer service at 800-642-4272 for a call back from the advocate in your area
Required Documentation: Call for required documentation
Fees: None
Massachusetts, New York, and Rhode Island
National Grid
(Agency)
Provides electric and gas services to New York State customers.
300 Erie Boulevard West
Syracuse NY 13202
Website: www.nationalgridus.com
Hours: Monday - Friday, 8 AM - 5 PM
Disabled: Fully Accessible
Contact
Email: consumeradvocatesUNY@nationalgrid.com
Website: www.nationalgridus.com
300 Erie Boulevard West
Syracuse NY 13202
Hours
Monday - Friday, 8 AM - 5 PM
Staff
Mary Beth Basha
Senior Consumer Advocate
MaryBeth.Basha@nationalgrid.com
Disabilities Access
All locations Fully Accessible
