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Alzheimer's Association 24 Hour Helpline


Provides a 24-hour hotline staffed by dementia experts who assess situations and provide assistance. Care consultations available free of charge. Callers may inquire about TrialMatch, a program that matches individuals with dementia with clinical trials. An individual profile is created and matched with clinical trials.

Eligibility: No restrictions

Application Process: Call for information and services

Required Documentation: None

Fees: None

Broome, Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence, Tioga, and Tompkins counties

Alzheimer's Association, Central New York Chapter

Provides information about Alzheimer's disease and dementia and assists family caregivers by providing core services: information and referral, education, care consultation, support groups and safe return. Offers a dementia-specific adult day program.

5015 Campuswood Drive
Suite 102
East Syracuse NY 13057


Hours: Administrative hours: Monday - Friday, 8:30 AM - 4:30 PM
Helpline hours available 24 hours / 7 Days

Disabled: Fully Accessible


800-272-3900 (24 Hour Helpline)



5015 Campuswood Drive
Suite 102
East Syracuse NY 13057


24 Hours / 7 Days

Disabilities Access

Fully Accessible


Language Translation Line available

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