New York State Public Service Commission
(Agency)
Regulates New York State utility billing and rates. Provides assistance to consumers in resolving disputes with utilities. Complaints, inquiries, and comments can be made online, by phone, or by mail.
Eligibility: Individuals in need of assistance regarding their utility billing and rates
Application Process: Call for information and services
Required Documentation: All forms available online
Fees: None
New York State
Contact
Gas, Electric Shutoff Hotline:
Commission Case/Initiative/Proceeding Comment Line:
Gas, Electric, Phone & Cable TV Complaints:
Energy Service Company Competition Complaints:
Fax:
TTY:
Main:
Email: web.questions@dps.ny.gov
Website: www.dps.ny.gov
3 Empire State Plaza
Albany NY 12223
Hours
Shut-off hotline: Monday - Friday, 8:30 AM - 4:45 PM
Staff
James Denn
Director of Public Affairs
james.denn@dps.ny.gov
518-474-7080
Michelle Phillips
Secretary to the Commission
michelle.phillips@dps.ny.gov
518-474-4520
Disabilities Access
Fully Accessible
